FAQ CATEGORIES
MINIMUM ORDERS
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Q: What if I want a custom tin, what is the minimum order for a Custom Tin?
A: For custom tins you will need to call 909-923-6150 and speak to one of our Packaging Specialists. Depending on the size and shape of the tin the quantity range is 2,500 – 25,000 pieces. Items requiring a new tool will require a larger minimum and a longer lead-time. Please email us or call a sales representative at 909-923-6150 for specific information on our minimum orders.
CUSTOM
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Q: We would like a custom can with our name on it. Is this something that Indecco can provide?
A: Yes. Independent Can prints custom lithography on out tins in-house using a state-of-the-art 4 and 6 color printing lines. We have a fully integrated Art Services and Prepress department to guide customers through the steps. For more information please call 909-923-6150 or Email US.
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Q: I need a can just a little taller/bigger than your stock size. Is this easy to do?
A: Depending on the construction of the tin we can modify the height of most round or fancy shaped tins easily with existing tooling for a custom order. Seamless or drawn tins will require new tooling for any size adjustment. We are constantly innovating and investing in the latest technology that will provide more options for our customers, so if you have a question please call us and ask.
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Q: We would like a custom sized tin. Can Independent Can produce 100% custom tin sizes & shapes?
A: Independent Can’s Engineering team can design a new shape for a domestic plant given time and the investment necessary to facilitate automated production. We also source new items from overseas facilities when it is the best solution for the customer
Independent Can will evaluate the project to determine the best way to insure delivery of a high quality product in a reasonable amount of time. -
Q: How early do I have to order to be sure I will get my Custom Tins in time for the holidays?
A: We encourage you to plan ahead as much as possible. Communication is key! If there are deadlines that need to be met for a custom order, let our sales representative know the time frame. We can work back from the delivery date and provide a timeline for receipt of purchase order, artwork and proof approval. As with all custom projects, changes may delay the final shipment of your order. For current lead times EMAIL US or call 909-923-6150 and speak with a Sales Representative. -
Q: Are the tins safe for food products? Can we get a letter that states the tins are food safe?
A: Decorative tins are an accepted package for food products. We can recommend interior coatings for those products that are acidic or water based. We use FDA approved inks and coating and can provide documentation from our suppliers. We have received and maintained a rating of Excellent by the American Institute of Baking and certified for meeting the high standards for food-contact packaging manufacturers.
STOCK
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Q: How early do I have to order to be sure I will get my order in time for Fall & Winter Holidays, and get all my tins?
A: We encourage all our customers to order as early as possible. We work to constantly replenish our floor stock and give the fastest turnaround times availabe. For information on specific inventory Email US or Call 909-923-6150.
HOW TO ORDER
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On Shopindependentcan.com you add the items you want to your shoping cart and when you are ready to check out follow the propts in the shoping cart. If you have any difficulty call the sales office at 909-923-6150 and we will be happy to help you.
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If you have an order over 400 total cans, please call us at 909-923-6150 or email us and we will be happy to give you the stock price list for higher volume orders.
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CREDIT
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Q: I want to receive open terms and establish credit. How do I go about this?
A: To apply for open credit terms you will need to setup a wholesale account by calling 909-923-6150. Minimum Orders for wholesale accounts start at $350 per order placed. Once you have setup an account you can fill out a credit application and fax/email it to us. The application process normally takes about two weeks depending on how quickly your references respond.
SHIPPING & FREIGHT
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Q: We have damaged cans. It appears to be manufacturing damage. What should we do?
A: If you have received cans that you feel have manufacturing defects, take the following steps.-
Call your sales representative.
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Send samples of the tins. These will be shown to our QA department for analysis.
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Once our QA department has investigated the damage, your sales representative will call to discuss the findings.
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Q: It appears to be freight damage. What should we do?
A: If you have received cans that you feel have freight damage, take the following steps.-
Make notes of all damage and document this will the FedEx or UPS driver that is delivering your package or on a damage form from UPS or FEDEX. If delivered by LTL make comments directly on the Bill of Lading. If you do not make these notes you may not be able to place a claim for the damage.
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Call the delivering carrier to file a claim. They should fax you a copy of the claim form to be filled out and faxed back.
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Q: I did not receive all the cans I ordered. Am I going to get the rest on a later shipment?
A: Depending on the time of year, all the designs or sizes you have ordered may or may not be in stock. If you did not receive all the tins on your order:-
Check the packing list to see if the tins have been back ordered.
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If the missing items have been back ordered, the rest of your tins will be shipped to you as soon as they are available. If you do not wish to receive the back ordered tins, you will need to call your sales representative to cancel the balance at 909-923-6150.
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If the packing list does not show these items back ordered, call your sales representative and they will be happy to find out why you have not received your complete order.
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Q: What does FOB mean?
A: FOB means Freight On Board. This means that the freight becomes the property of the customer at the time it leaves the FOB point. All Claims for freight damage must be filled with the delivering carrier, with no exceptions. All goods sold by Shopindependentcan.com at FOB our factory, so they are the customers property at the time UPS or FedEx pick them up from our factory.
DOMESTIC vs. OVER SEAS
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Q: I want a tin that Independent Can Company does not make; do I have to buy from the Orient?
A: You can buy specialty tins sourced through Independent Can qualified partners around the world by calling the Western Specialty Division of Independent Can at 909-923-6150. Western Specialty Division will offer you the same superior communications and quality Independent Can is known for, when sourcing your specialty packaging. -
Q: Why should I buy from Independent Can Western Specialty Division?
A: Independent Can has spent over 10 years sourcing specialty packaging around the world. We have developed relationships with these manufacturers and are uniquely positioned to provide the packaging you need, where you need it, at a competitive price and with superior service.
MISCELLANEOUS
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Q: Where can I find more information about the Tin Recycling?
A: Steel packaging is North America’s #1 most recycled product. You can find the details and resource about the infinite recyclability of steel in the Sustainability section of our web site.
